Legal
Order Tracking
You can track every order from the moment it ships.
Track your order
- When your order ships, we email you a shipping confirmation with a tracking link. Tap the link to see where your package is.
- You can also open My Orders on the Store and choose your order to see its status and tracking.
- Orders with more than one item may ship in separate packages, each with its own tracking link.
When to expect it
- Making your order: usually 2 to 5 business days.
- Delivery: usually 3 to 4 business days after it ships (standard shipping in the U.S.).
- A new tracking link can take up to a day to show its first update.
More about shipping times and costs: Shipping information.
Something wrong?
- No tracking update in 5 business days: email us and we'll check with the carrier.
- Tracking says delivered, but you can't find it: check around your door, with neighbors, and with your building's mail room. Then email us within 30 days. If the carrier confirms the package was lost or delivered to the wrong address, we'll send a replacement at no cost.
- Damaged, defective, wrong, or missing items: see Returns and exchanges.
- Need to change your address? Email us right away. We can change it only before your order ships.
Questions?
Email [email protected] with your order number. We reply within 24 to 48 hours.