Legal
Shipping Information
Most PokerVault gear is made to order just for you, so it takes a few days to make before it ships.
Where we ship
We ship to addresses in the 50 U.S. states and Washington, D.C.
How long it takes
- Making your order: usually 2 to 5 business days.
- Delivery in the U.S. with standard shipping: usually 3 to 4 business days after it ships.
- Orders with more than one item may arrive in separate packages.
- These are estimates, not guarantees. Carriers can take longer around the holidays.
What it costs
Shipping is calculated at checkout, and you'll see the cost before you pay.
Tracking
When your order ships, we email you a tracking link. See Order tracking for more.
If your order is delayed
If we can't ship your order within the time shown here or at checkout, we'll email you with a new date and the choice to cancel for a full refund.
Lost or damaged packages
If your package is lost or arrives damaged, email [email protected] with your order number (and a photo of any damage) within 30 days of delivery, or of the expected delivery date if it never arrived. If the carrier confirms it was lost, or it arrived damaged, we'll send a replacement at no cost. Details are on Returns and exchanges.
Address problems
Please double-check your address at checkout. We can change it only before your order ships. If a package comes back to us because the address was wrong or incomplete, we'll email you to arrange reshipping.
All sales final
We don't accept returns or exchanges, except for damaged, defective, or wrong items and shipping problems. See Returns and exchanges.
Questions? Email [email protected] with your order number.