Returns and Exchanges

Most PokerVault gear is made to order just for you. And during a sweepstakes, Store orders earn entries that are entered automatically and count in drawings that can't be undone. Please check sizes and product details before you order.

• Email [email protected] within 30 days of delivery with your order number and a photo of the problem. For a wrong item, include the packing slip in the photo.
• If a defect in how an item was made shows up later, email us as soon as you notice it.
• We'll send a replacement at no cost to you. If we can't replace it, we'll refund that item.
• Please don't send anything back unless we ask. If we do, we'll email you a prepaid return label.

Normal wear and tear, and damage from washing or care that doesn't follow the care label, aren't defects.

• Missing an item? Orders with more than one item may arrive in separate packages, so check your tracking first. If something is still missing, email us within 30 days of delivery.
• Lost package? If tracking hasn't updated in 5 business days, or it says delivered but you can't find it (check with neighbors and your building's mail room first), email us within 30 days of the expected delivery date. If the carrier confirms the package was lost or delivered to the wrong address, we'll send a replacement at no cost.
• Wrong address? If a package comes back to us because the address was wrong or incomplete, we'll email you to arrange reshipping.

We don't exchange items for a different size or color, so please check the sizing notes on each product page before you order. If we sent the wrong size, that's on us: see "Damaged, defective, or wrong items" above.

If we can't ship your order within the time shown at checkout or on our Shipping information page, we'll email you with a new date and the choice to cancel for a full refund.

Email us right away. We can cancel an order, with a full refund, only before it goes into production. Orders go into production quickly, so we can't promise to catch every one.

• We issue approved refunds within 7 business days, to your original payment method. If you paid with a gift card, including a prize gift card, that amount goes back to the gift card.
• Your bank may take a few more days to post it. If you don't see it 15 business days after we approve it, email [email protected].

Gift cards can't be returned or exchanged for cash, except where the law requires it.

• A replacement doesn't change your entries.
• An order canceled before it ships earns no entries.
• If an order is refunded in whole or in part, the entries for the refunded amount are removed from every later drawing. Entries already used in past drawings aren't affected.
• Entries from a payment that's reversed, such as a chargeback, are void.

No purchase is necessary to enter or win, and a purchase won't improve your chances of winning. See the Official Rules for details, including how to enter without making a purchase.

Email [email protected] with your order number. We reply within 24 to 48 hours.

This policy doesn't limit any rights you have under the law.

PKV Tech Inc., doing business as PokerVault, 5965 Village Way, Suite E105-247, San Diego, CA 92130.