PokerVault Support

• Signing up: use email, Apple, or Google. You'll confirm you meet the minimum age for where you live: 18 (19 in AL and NE; 21 in AZ and MS).
• Changing your email: go to account settings and confirm the new address.
• Deleting your account: see "Delete your account" below, including how to do it without the app.

You can delete your PokerVault account and its data at any time, with or without the app.

• In the app: go to Settings → Delete Account.
• Without the app: email [email protected] from the email address on your account, with the subject "Delete my account." We'll reply to confirm.
• Before you delete: if you run a club, transfer ownership first. If you have a paid membership, cancel it in your Apple ID subscription settings; deleting your account doesn't stop Apple's billing.
• 30 days to change your mind: sign back in to cancel. After 30 days the deletion is final, your sweepstakes entries are void, and we delete your data within 15 days.
• What we delete: your account, profile, photos, posts, comments, reactions, notes, club memberships, feed and search history, and your rough (city-level) area. A deleted comment that has replies shows as deleted, and the replies stay.

What we keep, and for how long:

• Game records other players kept: your name is removed, and the amounts they recorded stay in their history.
• Sweepstakes: our record of entries in past drawings, without your name or email, for 3 years after the promotion ends.
• Winners: the winners page listing (first name, last initial, prize, and photo) stays up permanently. Winner forms and prize records are kept at least 4 years, and tax forms, if any, 4 years after the related Form 1099 is due.
• Store orders and membership billing: 7 years, for tax and accounting.
• What you agreed to at sign-up: 4 years.
• App and website analytics: up to 7 years, and a member's analytics are deleted with their account. Session replays: up to 12 months. Crash data: up to 90 days.
• Backups: deleted data stays in backups until they expire, within 12 months.

Full details are in our Privacy Policy (pokervault.com/privacy), Section 8.

Tap the menu on any post, comment, profile, or club and choose Report, or email [email protected]. We act on violations, typically within 24 hours. You can also block anyone from their profile.

PokerVault does not process, hold, or transfer funds. "Open" and "Settled" are self-reported bookkeeping statuses between players who exchange money privately, outside the app. PokerVault is not a party to any payment between players and can't collect, guarantee, or settle debts.

• Official Rules: pokervault.com/rules
• Winners: pokervault.com/winners
• Prize claim questions: [email protected]

Scam alert: We contact winners only by email from [email protected] and by in-app message. We never text or call winners, and we never ask for a payment, a card or bank number, or gift cards to claim a prize.

Shop at merch.pokervault.com. During a sweepstakes, open the Store from the PokerVault app, or check out with the email address on your PokerVault account, so your order's entries go to your account. Track your order with the link in your shipping confirmation email, or see pokervault.com/tracking. All sales are final. For a damaged, defective, or wrong item, or a lost package, email [email protected] with your order number (see pokervault.com/returns).

Read our Privacy Policy at pokervault.com/privacy. For access, correction, or deletion requests, email [email protected].

Email [email protected] with what happened and your device. During a sweepstakes, bug reports we confirm can earn entries under the Official Rules.

If gambling is a problem for you or someone you know, call 1-800-GAMBLER.

PKV Tech Inc., doing business as PokerVault, 5965 Village Way, Suite E105-247, San Diego, CA 92130.